Conformance Technologies provides a number of options for getting help
Due to the complexity and variety of merchant environments, support staff are unable to assist with remediating any identified security issues. Our support portal provides expert assistance in interacting with the Penetration Testing ToolKit only.
Knowledge Base. This interactive forum provides an opportunity for community interaction. Support staff regularly review the knowledge base and answer any question, provide clarification on previous answers from others.
Create a Support Ticket
You can create a support ticket by clicking here and filling out the support request form. Our agents answer all support requests Monday – Friday from 9am – 4pm CST.
Did you notice the blue object in the bottom right side of your screen? If it says Chat, that means that support personnel are logged into the system and available to chat. Just click chat and start typing, it usually takes a few seconds for someone to respond. Otherwise, you can click the blue button and leave a message. We’ll get back to you in a flash!
Email is a useful way of quickly contacting support. Just drop us a line at email@example.com.
Prefer to talk to a live person? Dial toll-free 1 (855) 817-3559. If all agents are busy, you can leave a message and your call will be returned in the order in which it was received.